Job Description
Are you a people person with a passion for hospitality? The Grand Denver Hotel is seeking a dedicated Front Desk Agent to join our award-winning team immediately.
In this role, you will be the first point of contact for our guests, setting the tone for an unforgettable stay in the Mile High City. We are looking for a proactive individual who thrives in a fast-paced environment and excels at delivering exceptional customer service.
Why Join Us?
- Competitive hourly pay ($17 - $22/hr).
- Opportunity for advancement within the hospitality industry.
- A supportive and team-oriented work culture.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage guest check-ins and check-outs efficiently using property management systems.
- Answer incoming calls and emails, providing accurate information about amenities and local attractions.
- Handle guest inquiries, complaints, and requests with patience and professionalism.
- Assist with lobby maintenance and ensure the reception area is tidy and organized.
- Process payments and prepare accurate daily reports.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent.
- Previous front desk or hospitality experience is preferred but not required for enthusiastic candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computers and property management software.
- Must maintain a professional appearance and demeanor at all times.