Job Description
Join our award-winning hospitality team at the heart of Washington DC! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences at our luxury downtown hotel. As the first point of contact, you'll embody our commitment to excellence while managing check-in/out processes, coordinating with housekeeping, and providing personalized concierge services. This is your opportunity to thrive in a dynamic environment where every interaction matters.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations, room assignments, and payment processing
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries with professionalism and local expertise
- Operate PMS systems and maintain accurate guest records
- Resolve guest concerns promptly and escalate when necessary
- Assist with luggage and valet services as needed
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid DC hospitality license or willingness to obtain
- Flexibility to work evenings, weekends, and holidays
- Strong attention to detail and organizational abilities