Job Description
Join our award-winning hospitality team at Sunset Inn & Suites, El Paso's premier destination for business and leisure travelers! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while managing daily hotel operations. This is an immediate opportunity to grow your career in a supportive environment with competitive benefits and advancement potential.
Responsibilities
- Deliver warm, personalized check-in/check-out services for all guests
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with empathy and professionalism
- Maintain accurate records of guest preferences and special requests
- Coordinate housekeeping and maintenance requests efficiently
- Process payments and manage cash handling procedures
- Act as local tourism ambassador with area knowledge
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficient in hotel management systems (e.g., Opera, PMS)
- Fluent in English and Spanish (bilingual preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights/weekends/holidays