Job Description
Join our award-winning team at Grand Harbor Resort & Spa as a Night Shift Front Desk Agent! This premium waterfront property in Jacksonville seeks a dedicated hospitality professional to manage guest operations during evening hours. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment while delivering exceptional service to our discerning guests. Perfect for night owls seeking career growth in the hospitality industry.
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries with professionalism and discretion
- Manage reservations and room assignments
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Resolve guest concerns promptly and diplomatically
- Execute emergency procedures as needed
Qualifications
- 1+ years hotel front desk or customer service experience
- Strong computer literacy and POS system proficiency
- Excellent communication and problem-solving skills
- Ability to work independently during night shifts
- Valid Florida driver's license preferred
- Flexible schedule including weekends/holidays
- Basic first aid/CPR certification a plus
- High school diploma or equivalent required