Job Description
Join our award-winning team at Baltimore's premier waterfront hotel! We're seeking dynamic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to exceptional service while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant downtown location.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries and modifications with precision
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams for special requests
- Uphroom high standards of cleanliness and organization at the front desk
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and multitasking abilities
- Valid Maryland driver's license (for airport runs)
- Basic knowledge of Baltimore attractions and transportation