Job Description
Join our dynamic team at Grand Hospitality Group in Albuquerque! We're seeking a passionate Front Desk Agent to create memorable experiences for our guests. You'll be the first point of contact, embodying our commitment to excellence in hospitality. Enjoy a supportive work environment, competitive benefits, and opportunities for growth in the heart of New Mexico's vibrant culture.
Responsibilities
- Efficiently check-in/check-out guests using property management systems
- Manage reservations and handle billing inquiries with precision
- Provide exceptional customer service and resolve guest concerns promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records and reports for daily operations
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of customer service or front desk experience
- Proficiency with PMS software (e.g., Opera, Rainmaker)
- Exceptional communication and problem-solving skills
- Ability to work flexible schedules including nights/weekends
- Basic knowledge of Albuquerque attractions and transportation
- Valid driver's license and reliable transportation