Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Kansas City! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown. This immediate opening offers competitive pay, comprehensive benefits, and growth opportunities within our luxury property. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest requests with professionalism and warmth.
Responsibilities
- Handle guest check-ins/checkouts efficiently using PMS systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid driver's license and reliable transportation