Job Description
Join our award-winning team at Grand Hotel Minneapolis as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a luxury hospitality environment. Immediate openings available – start your journey with us today!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (PMS) for daily operations
- Process payments and maintain accurate financial records
- Market hotel amenities and services to enhance guest stays
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, RoomRack)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic computer literacy and cash handling experience