Job Description
Join our award-winning team at the heart of Manhattan! Grand Plaza Hotel is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to help you thrive in our fast-paced luxury environment. Enjoy competitive pay, health benefits, and career growth opportunities in NYC's iconic hospitality industry.
Responsibilities
- Warmly greet and check-in/check-out guests using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (MS Office, reservation systems)
- Ability to stand for extended periods and work flexible shifts
- Positive attitude and commitment to guest satisfaction
- Must be authorized to work in the United States