Job Description
Join our award-winning downtown Indianapolis team as a Front Desk Agent! No hospitality experience required – we provide comprehensive training for motivated individuals who excel in customer service. As the first point of contact for our guests, you'll create memorable experiences while handling reservations, check-ins/outs, and inquiries. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in one of Indiana's most vibrant hospitality destinations. Perfect for recent graduates or career changers seeking dynamic work in the heart of the city!
Responsibilities
- Provide exceptional guest service during check-in, check-out, and throughout stays
- Manage reservations, room assignments, and billing inquiries
- Operate hotel management systems (training provided)
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions
Qualifications
- High school diploma or equivalent
- No experience required – training provided
- Strong communication and interpersonal skills
- Basic computer proficiency (Windows, email)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license preferred