Job Description
Join our award-winning team at the Denver Grand Hotel as a Front Desk Agent! This entry-level position is perfect for enthusiastic individuals passionate about hospitality. We provide comprehensive training to ensure your success, with no prior experience required. You'll be the first point of contact for our guests, creating memorable experiences in the heart of downtown Denver. Enjoy competitive pay, flexible scheduling, and career advancement opportunities within our luxury hotel chain.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using our property management system
- Manage reservations and handle guest inquiries via phone, email, and in-person
- Process payments and resolve billing discrepancies with precision
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Maintain a pristine front desk environment and uphold brand standards
- Assist with special requests and local area knowledge for guests
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy and willingness to learn new systems
- Positive attitude and passion for customer service
- Ability to multitask in a fast-paced environment
- No hospitality experience necessary - we train!