Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Oklahoma City! We're seeking warm, energetic individuals to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing company.
As a Front Desk Agent, you'll create memorable experiences through exceptional service, manage guest check-ins/out with efficiency, and resolve inquiries with professionalism. Our supportive environment values teamwork and personal growth, making it the perfect place to start your journey in the hospitality industry.
Responsibilities
- Welcoming guests with genuine warmth and professionalism
- Efficiently managing check-in/check-out processes
- Handling guest inquiries and resolving concerns promptly
- Coordinating with housekeeping and maintenance teams
- Processing payments and maintaining accurate records
- Managing reservation systems and room assignments
- Upholding brand standards and safety protocols
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer systems
- Positive attitude and customer-focused mindset
- Ability to work flexible hours including weekends
- No prior experience necessary – training provided
- Valid Oklahoma driver's license (if required for errands)