Job Description
Join our award-winning team at Grand Horizon Hotel as a Front Desk Agent! No experience necessary – we provide comprehensive training to launch your hospitality career. Be the first smile guests see while managing check-ins, reservations, and exceptional service in Sacramento's vibrant downtown. Enjoy competitive pay, benefits, and a dynamic work environment with growth opportunities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and maintain service standards
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and communication
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional customer service orientation and communication skills
- Proficiency with basic computer systems and willingness to learn hotel software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including weekends and holidays
- Valid California driver's license preferred (not required)
- Basic math and cash handling skills