Job Description
Join our award-winning hospitality team at Oakland Grand Hotel! We're seeking energetic individuals to create memorable guest experiences as Front Desk Agents. No prior experience is required—we provide comprehensive training to ensure your success. As the first point of contact, you'll embody our commitment to excellence while working in Oakland's vibrant downtown district. Enjoy competitive pay, growth opportunities, and a supportive team environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Handle guest inquiries with professionalism and warmth
- Process payments and maintain billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and effectively
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Exceptional customer service mindset
- Basic computer proficiency (typing, MS Office)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Punctuality and reliability
- Positive attitude and team player mentality
- Willingness to work flexible shifts (evenings/weekends)