Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent! We're seeking passionate individuals to create unforgettable guest experiences—no prior experience required. Whether you're a recent graduate or career changer, we provide comprehensive training to launch your hospitality career in the heart of Manhattan.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our global network.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle phone reservations and inquiries with professionalism
- Address guest concerns and resolve issues promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service
- Utilize hotel management systems accurately
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Ability to multitask in fast-paced environments
- Willingness to work flexible shifts (evenings/weekends)
- No prior experience necessary—training provided