Job Description
Join our award-winning hospitality team at Memphis Grand Hotel! We're seeking enthusiastic Front Desk Agents to create memorable first impressions for our guests. This entry-level role is perfect for career-driven individuals passionate about exceptional service and Memphis culture. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of the city's premier destinations.
Responsibilities
- Provide warm, personalized check-in/check-out experiences using PMS systems
- Manage reservation inquiries and optimize room occupancy daily
- Resolve guest concerns promptly with empathy and professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local Memphis tourism ambassador for guest recommendations
Qualifications
- High school diploma or equivalent (hospitality certificate a plus)
- Basic computer literacy and POS system experience
- Exceptional verbal communication and conflict resolution skills
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including nights, weekends, and holidays
- Positive attitude with genuine interest in Memphis tourism
- No prior experience required - comprehensive training provided