Job Description
Join our dynamic hospitality team at the prestigious Grand Harbor Hotel in downtown Baltimore! We're seeking a passionate Front Desk Agent to be the first point of contact for our guests. If you're a people person with exceptional organizational skills and a commitment to creating memorable experiences, this is your gateway to a rewarding career in luxury hospitality.
Responsibilities
- Deliver exceptional guest service through warm check-ins/checkouts and personalized assistance
- Manage reservations, room assignments, and billing transactions with precision
- Handle guest inquiries and resolve concerns promptly using conflict resolution skills
- Maintain accurate records of guest preferences and special requests
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Utilize property management systems to track occupancy and availability
- Uphold brand standards while promoting hotel amenities and local attractions
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Proficiency in Microsoft Office and property management systems
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and professional appearance