Job Description
Join our award-winning team at Grand Hotel Raleigh, where hospitality excellence meets Southern charm! We're seeking passionate individuals to create unforgettable guest experiences as Front Desk Agents. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive benefits, growth opportunities, and a vibrant downtown Raleigh location. Be the first smile our guests see!
Responsibilities
- Check guests in/out efficiently using our property management system
- Handle reservations, inquiries, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Resolve guest concerns promptly and escalate when necessary
- Market hotel amenities and local attractions
- Maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional communication and interpersonal skills
- Basic computer proficiency (MS Office, PMS systems)
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and organizational skills
- Positive attitude and guest-first mindset
- Must pass background check