Job Description
Join our award-winning team at Grand Hotel Chicago as a Front Desk Agent! Perfect for motivated teens seeking their first professional experience. We're looking for energetic individuals who love interacting with people and want to develop customer service skills in a dynamic downtown environment. Enjoy flexible scheduling, complimentary meals, and career growth opportunities while representing one of Chicago's premier hospitality destinations.
Responsibilities
- Provide exceptional guest check-in/check-out services using our hotel management system
- Manage reservations, room assignments, and billing inquiries with accuracy
- Assist guests with local recommendations, transportation, and amenities
- Maintain a clean and organized front desk area
- Collaborate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with professionalism and escalate when necessary
- Process payments and manage cash drawer reconciliation
Qualifications
- Must be 16+ years old with reliable transportation
- Excellent communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong attention to detail and problem-solving abilities
- Ability to stand for extended periods and multitask
- Positive attitude and willingness to learn
- Previous customer service experience preferred but not required
- Availability to work evenings, weekends, and holidays