Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent and kickstart your career in hospitality! We're seeking enthusiastic teens aged 16+ to deliver exceptional guest experiences while developing valuable professional skills. This role offers flexible scheduling perfect for students, hands-on training, and a fun, supportive environment where you'll learn customer service excellence, teamwork, and problem-solving. Be the smiling face that welcomes our international guests and creates memorable stays!
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations, process payments, and maintain accurate guest records
- Respond promptly to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and assist with travel arrangements
- Maintain a clean, organized front desk and lobby area
- Handle guest concerns with empathy and resolve issues swiftly
Qualifications
- Must be at least 16 years old with legal work authorization
- Outstanding communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Basic computer literacy and comfort with reservation systems
- Positive attitude and customer-focused mindset
- Ability to multitask in a fast-paced environment
- No prior experience required - training provided!