Job Description
Join our award-winning hospitality team at Grand Hotel Omaha! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing reservations, check-ins, and local recommendations. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location. Apply today to start your career in luxury hospitality!
Responsibilities
- Manage seamless check-in/check-out processes for all guests
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns with empathy and efficiency
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Promote hotel amenities and local attractions
- Maintain security protocols for guest safety
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Omaha attractions and services
- Valid driver's license and reliable transportation
- Flexible availability including weekends/holidays
- High school diploma or equivalent required