Job Description
Join The Paramount Hotel Portland's award-winning team as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to deliver exceptional guest experiences in the heart of downtown Portland. As the first point of contact, you'll embody our brand's commitment to excellence while managing seamless check-ins, resolving inquiries, and ensuring every guest feels welcomed.
Why Apply? Enjoy competitive pay, comprehensive benefits (health/dental/vision after 60 days), employee discounts, and career growth opportunities in a luxury boutique environment. Immediate start available for qualified candidates ready to make an impact!
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate records, and balance daily transactions
- Coordinate with housekeeping, concierge, and maintenance teams
- Uphold brand standards through attentive service and facility awareness
- Assist with event coordination and VIP guest preparations
- Execute safety protocols and emergency procedures
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math accuracy and cash handling experience
- Flexibility to work evenings, weekends, and holidays
- Valid Oregon Food Handler's Card (or ability to obtain)