Job Description
Join our vibrant team at Grand Hotel Philadelphia and kickstart your hospitality career with no experience required! We're seeking enthusiastic individuals to provide exceptional guest experiences at our front desk. Enjoy comprehensive training, competitive pay, and opportunities for advancement in one of America's most exciting cities.
As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring smooth check-ins, managing reservations, and resolving inquiries with a warm, professional demeanor. If you're passionate about service and ready to grow in the hospitality industry, we want to meet you!
Responsibilities
- Efficiently check in/out guests and manage room assignments
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Operate hotel management systems (training provided)
- Coordinate with housekeeping and maintenance teams
- Assist with luggage and guest transportation needs
- Uphold brand standards through exceptional service
Qualifications
- No prior experience required - we train you!
- High school diploma or equivalent (GED)
- Strong communication and customer service skills
- Basic computer proficiency
- Ability to work flexible shifts (evenings, weekends, holidays)
- Positive attitude and problem-solving mindset
- Philadelphia residency preferred