Job Description
Join our award-winning team at Grand Hotel Columbus, where hospitality excellence meets Midwestern charm! We're seeking a dynamic Front Desk Agent to be the welcoming face of our luxury downtown property. As the first point of contact for guests, you'll create unforgettable experiences while managing check-ins, reservations, and concierge services with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Ohio's most vibrant cities.
Why Join Us?
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on hotel stays and dining
- Free parking and public transit assistance
- Professional development programs
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS system
- Handle guest inquiries with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized front desk environment
- Participate in daily team briefings and training sessions
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong communication and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Valid Ohio driver's license with clean record
- Basic computer literacy and cash handling skills
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude with genuine passion for hospitality