Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals to create memorable guest experiences in the heart of San Antonio. No prior experience needed – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, health benefits, and growth opportunities in one of Texas' most vibrant cities. Apply today and start your journey in hospitality excellence!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service delivery
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Customer service mindset with problem-solving abilities
- Flexible availability including weekends and holidays
- No experience necessary – training provided