Job Description
Join our award-winning hospitality team at Grand Bay Hotel Oakland! We're seeking friendly, energetic individuals to provide exceptional guest experiences as Front Desk Agents. This part-time role is perfect for students, career-changers, or anyone passionate about customer service. No prior experience required – we provide comprehensive training to ensure your success.
Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Oakland's vibrant downtown. As a Front Desk Agent, you'll be the first point of contact for our international and domestic guests, creating memorable stays through attentive service and local expertise.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries about local attractions and services
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Maintain a clean, organized front desk area
- Resolve guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (typing 30+ WPM)
- Ability to stand for extended periods
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- No prior experience necessary – training provided!