Job Description
Join our dynamic team as a Front Desk Agent and kickstart your hospitality career! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences during weekend shifts. If you're a people person with a passion for creating memorable stays, we want to meet you. Enjoy competitive pay, comprehensive training, and a supportive work environment in Raleigh's vibrant hospitality scene.
Responsibilities
- Welcoming guests with warm professionalism and managing check-in/check-out procedures
- Answering phone inquiries and managing reservations with precision
- Processing payments and maintaining accurate guest records
- Coordinating with housekeeping and maintenance teams for seamless operations
- Resolving guest inquiries promptly and escalating complex issues to management
- Upholding brand standards through consistent service delivery
- Assisting with luggage and providing local area recommendations
Qualifications
- No prior experience required - we provide comprehensive training!
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Flexible availability for weekend shifts (Saturday/Sunday)
- Positive attitude and customer service mindset
- Ability to stand for extended periods and handle light lifting