Job Description
Join Philadelphia's premier hospitality destination and launch your career in the exciting world of hotels! Grand Hospitality Group is seeking enthusiastic, customer-focused individuals to fill entry-level Hospitality Associate positions across our luxury properties in Philadelphia and North Carolina. No experience necessary – we provide comprehensive training to set you up for success. Whether you're just starting your career or seeking a fresh start, this is your opportunity to grow with an award-winning leader in the industry.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out procedures
- Manage reservations and room assignments using property management systems
- Assist with guest inquiries, complaints, and special requests
- Perform basic front desk operations including billing and payment processing
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Maintain a clean, organized, and welcoming lobby environment
- Support hotel events and guest activities as needed
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency (typing, email, reservation systems)
- Positive attitude and passion for helping others
- No prior hotel experience required – training provided
- Must be authorized to work in the United States