Job Description
Join the heart of hospitality as a Front Desk Agent at Grand Horizon Hotels in Portland! We're seeking charismatic professionals to deliver exceptional guest experiences in our downtown landmark. This full-time role offers competitive compensation, comprehensive benefits, and career growth in Oregon's vibrant tourism industry. Be the first point of contact for discerning travelers while showcasing Portland's unique charm.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room inventory
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera, Fidelio)
- Local tourism knowledge and concierge assistance
Qualifications
- 2+ years hotel front desk experience required
- Exceptional communication and conflict resolution skills
- Proficiency in property management software
- High school diploma or equivalent; hospitality degree preferred
- Flexibility to work nights, weekends, and holidays
- Ability to stand for extended periods and multitask
- Valid Oregon driver's license for occasional errands
- Basic math and cash handling accuracy