Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Louisville! We offer competitive weekly pay, flexible shift schedules, and a vibrant work environment where your customer service skills shine. Enjoy immediate benefits, career advancement opportunities, and the chance to be the first point of contact for our distinguished guests.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using our PMS system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with reservation software (e.g., Opera, Propertyware)
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail with financial transactions
- Positive attitude and team-oriented mindset