Job Description
Join our award-winning team at the Grand Capital Hotel in the heart of Washington DC! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our luxury property. If you thrive in fast-paced environments and possess outstanding communication skills, this is your opportunity to shine in one of DC's most iconic locations. Enjoy competitive benefits, professional development, and a vibrant team culture.
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and discretion
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as hotel ambassador with local area knowledge
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera)
- Ability to multitask in high-pressure situations
- Valid driver's license and clean driving record (for va duties)
- Flexible schedule including nights/weekends/holidays