Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Sacramento! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in California's vibrant capital. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a downtown landmark hotel. If you thrive in fast-paced environments and possess a passion for hospitality, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining departments for guest requests
- Execute upselling strategies to maximize room revenue and ancillary services
- Maintain security protocols for guest data and confidential information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic mathematical aptitude for financial transactions
- Valid California driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Bilingual (English/Spanish) highly desirable