Job Description
Join our award-winning luxury hotel in the heart of Denver as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and career growth in one of Denver's most iconic hospitality destinations. Perfect for detail-oriented people lovers with a passion for service excellence!
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and optimize room occupancy rates
- Provide concierge services for local attractions and dining recommendations
- Resolve guest inquiries promptly and maintain high satisfaction scores
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for flawless operations
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Valid Colorado driver's license preferred
- Basic knowledge of Denver tourism and attractions
- High school diploma or equivalent required
- Spanish language skills a plus