Job Description
Join our award-winning team as a Front Desk Agent at Nashville's premier luxury hotel! We're seeking enthusiastic individuals to create memorable guest experiences. No prior experience required – we provide comprehensive training. Enjoy competitive pay, benefits, and career growth in Music City's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations and room assignments using PMS software
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling for premium room features and amenities
- Maintain security protocols for guest safety and property
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy with willingness to learn systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends/holidays
- No hospitality experience necessary – training provided!