Job Description
Join the heart of luxury hospitality at Grand Capital Hotel in downtown Washington DC. We seek a charismatic Front Desk Agent to create memorable guest experiences while managing seamless check-in/check-out processes. Our premium property offers competitive compensation, career growth, and an unbeatable location near iconic landmarks. If you're passionate about service excellence and thrive in fast-paced environments, apply today to elevate your hospitality career.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with professionalism and solution-oriented approaches
- Maintain accurate guest records using hotel management systems
- Process payments and manage cash drawer operations
- Act as local tourism ambassador for Washington DC attractions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic knowledge of Washington DC geography and attractions
- Fluency in English; Spanish proficiency preferred