Job Description
Join our vibrant team at Grand City Hotels as a Front Desk Agent for weekend shifts! We're seeking a hospitality professional to deliver exceptional guest experiences during our busiest periods. You'll be the first point of contact for our discerning travelers, managing check-ins, reservations, and inquiries with warmth and efficiency. This role offers flexible weekend scheduling (Friday-Sunday) and competitive compensation in Seattle's dynamic downtown core. If you thrive in fast-paced environments and possess a passion for service, apply today to elevate our guest experience!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Process payments and maintain accurate financial records
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area
- Handle emergency situations following established protocols
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Strong attention to detail in financial transactions
- Valid Washington State driver's license (if driving required)
- Basic knowledge of Seattle attractions and local services
- Ability to stand for extended periods