Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to create memorable guest experiences. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain. Work in the heart of downtown Cleveland near iconic attractions like the Rock & Roll Hall of Fame. If you're a people person with a positive attitude, we want to meet you!
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (typing, MS Office)
- Pleasant demeanor and customer-focused mindset
- Ability to work flexible shifts (evenings, weekends, holidays)
- No prior experience required – training provided
- Must be authorized to work in the United States