Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and launch your hospitality career in the vibrant heart of Houston! We're seeking enthusiastic individuals to deliver exceptional guest experiences while growing professionally in a luxury environment. As the first point of contact, you'll create memorable moments through personalized service, problem-solving excellence, and attention to detail. Enjoy competitive benefits, comprehensive training, and opportunities for advancement within our global hospitality network.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries via phone, email, and in-person
- Process reservations and room assignments using PMS software
- Resolve guest complaints with diplomacy and solutions
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate billing records
- Upsell hotel amenities and special promotions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings, weekends, and holidays
- Previous hospitality experience preferred but not required