Job Description
Join the Heart of Philadelphia's Hospitality Industry
We are looking for enthusiastic individuals to join our award-winning team as a Front Desk Agent. Even if you are new to the hospitality sector, we offer a comprehensive training program to help you succeed. If you have a warm personality, a professional demeanor, and a desire to provide world-class service, we want to meet you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. This is a fantastic opportunity to build a stable career in a dynamic environment.
Responsibilities
- Check guests in and out efficiently using our property management systems.
- Provide exceptional customer service by answering questions and resolving concerns.
- Handle phone inquiries and email communications with a professional tone.
- Process payments accurately and manage cash drawers.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services and local recommendations.
Qualifications
- High school diploma or equivalent required.
- No prior experience required; hospitality training provided on-site.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer literacy (Microsoft Office proficiency is a plus).