Job Description
Join Austin's premier boutique hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic hospitality professionals to deliver exceptional service in the heart of Live Music Capital. Enjoy competitive pay, premium benefits, and opportunities for career growth in one of America's most vibrant cities.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and takes pride in creating memorable stays. You'll handle check-ins, manage reservations, and resolve inquiries with professionalism and warmth.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly with solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain immaculate lobby and reception area
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in property management systems (Opera preferred)
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (required)
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Austin attractions and transportation
- High school diploma or equivalent