Job Description
Join Our Team as a Front Desk Agent!
Are you a friendly, organized individual looking to start a rewarding career in the hospitality industry? We are currently hiring Entry-Level Front Desk Agents for our premier Milwaukee location. We provide comprehensive paid training, so no prior experience is necessary—just bring your positive energy and willingness to learn!
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a seamless and memorable stay. We pride ourselves on exceptional service and offer a supportive environment for growth.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional demeanor.
- Check guests in and out efficiently using hotel management software.
- Answer incoming phone calls and route them appropriately or take detailed messages.
- Manage reservations, inquiries, and guest requests in a timely manner.
- Maintain the front desk area to ensure a clean and organized environment.
- Assist with concierge services and provide local recommendations.
- Handle minor guest complaints with patience and escalate when necessary.
Qualifications
- No prior hospitality experience required (we will train you!).
- Excellent verbal communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Basic computer literacy and typing skills are preferred.
- Ability to stand for extended periods and lift moderate amounts of weight.
- A valid driver's license is a plus.
- Must be available to work flexible shifts, including weekends and holidays.