Job Description
Join our award-winning luxury hotel in Chicago's vibrant downtown as a Weekend Front Desk Agent! This part-time role offers competitive pay, premium benefits, and the opportunity to be the first point of contact for our discerning international clientele. Enjoy a dynamic work environment with flexible scheduling and career advancement opportunities in the heart of the Windy City.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out processes
- Manage reservation systems with precision and resolve guest inquiries promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through impeccable service and property knowledge
- Handle emergency situations with calm professionalism
Qualifications
- Minimum 1 year luxury hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Flexible availability for weekends and holidays
- Ability to stand for extended periods and lift up to 25 lbs
- Valid Illinois driver's license preferred