Job Description
Join our award-winning luxury resort in the heart of Colorado Springs! We're seeking charismatic Front Desk Agents to create unforgettable experiences for our guests. As the first point of contact, you'll embody our commitment to excellence while showcasing the beauty of the Rockies. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservations and optimize room allocations
- Resolve guest inquiries with proactive problem-solving
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Act as local tourism ambassador for Colorado Springs
Qualifications
- 2+ years hospitality or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Excellent communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Colorado driver's license (for airport runs)
- Spanish language fluency highly desirable