Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking energetic Front Desk Agents to create memorable guest experiences at our iconic New York properties. No experience needed – we provide comprehensive training and career growth opportunities. Join our award-winning team where your smile and dedication will shine!
Responsibilities
- Manage guest check-ins/checkouts with speed and accuracy
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with exceptional service
- Coordinate with housekeeping and maintenance teams
- Maintain detailed records in property management systems
- Process payments and manage cash handling procedures
- Act as local tourism ambassador for guests
Qualifications
- High school diploma or equivalent (required)
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Proficiency with basic computer applications
- Flexible availability including nights/weekends
- Attention to detail in financial transactions
- Positive attitude with team collaboration mindset