Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the heart of our Indianapolis property! We're seeking charismatic professionals to deliver exceptional guest experiences during varied shifts. If you thrive in fast-paced environments and possess a passion for hospitality, apply today to start your rewarding career with us.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and maintenance departments for guest requests
- Perform daily audits and report discrepancies to management
- Maintain a clean and organized front desk area
- Upsell hotel services and amenities to enhance guest satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset
- Valid driver's license and reliable transportation