Job Description
Join our award-winning luxury hotel in the heart of Raleigh's bustling downtown! We're seeking passionate individuals to deliver exceptional guest experiences at the Grand Raleigh Hotel. As a Front Desk Agent, you'll be the first point of contact for our discerning travelers, combining Southern hospitality with modern efficiency. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing cities.
Our commitment to excellence extends to our team – we offer complimentary hotel stays, meal discounts, and ongoing training programs. If you thrive in dynamic environments and take pride in creating memorable moments, we invite you to apply today and become part of our hospitality family.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Upsell premium rooms and amenities to maximize revenue
- Maintain accurate guest records and confidential information
- Resolve guest complaints promptly and escalate when necessary
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in PMS systems (Opera preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Knowledge of Raleigh attractions and transportation
- High school diploma or equivalent required
- Valid North Carolina driver's license (if required for duties)