Job Description
Join our award-winning team as a Front Desk Agent at Grand Sunshine Resort, where every guest interaction creates unforgettable memories. We're seeking dynamic individuals who thrive in fast-paced environments and possess a passion for exceptional hospitality. This shift-based role offers competitive compensation, career advancement opportunities, and the chance to be the first smile our guests see. Experience the energy of Orlando's tourism industry while developing valuable skills in guest relations and operations management.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and security departments
- Uphold brand standards through consistent service excellence
- Assist with concierge services and local area information
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexibility to work rotating shifts (nights, weekends, holidays)
- Basic computer literacy and cash handling experience
- Valid Florida driver's license preferred