Job Description
Join our award-winning Memphis hotel team as a Front Desk Agent and enjoy weekly pay in a vibrant hospitality environment! We're seeking a professional, guest-focused individual to create memorable experiences for our visitors. As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with warmth and efficiency. This role offers competitive compensation, growth opportunities, and a supportive team culture in the heart of Memphis.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling abilities
- Flexible availability including weekends/holidays