Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Miami! We're seeking charismatic professionals to deliver exceptional guest experiences in a luxury hotel environment. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career advancement in the hospitality industry. If you thrive in fast-paced settings and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Manage check-in/check-out procedures for hotel guests with precision and efficiency
- Handle guest inquiries, requests, and complaints with exceptional service standards
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Utilize property management systems to manage room assignments and availability
- Uphold brand standards through consistent service delivery
- Collaborate with concierge team to enhance guest experiences
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Miami area attractions and services
- Valid Florida driver's license (preferred)