Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior hotel experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Work in Atlanta's vibrant downtown district and be part of a team that values excellence and guest satisfaction.
Responsibilities
- Check in/out guests efficiently using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and report discrepancies
- Market hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency with ability to learn new systems
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Availability to work weekends, evenings, and holidays
- No experience required – training provided